TrustpilotVerifiedOctober 30, 2025
Wrong Household's Laundry Delivered; Own Order Never Received
- Missing/Stolen Items
- Scheduling/Delivery
- Inadequate Investigation
- Verification
- Verified
- The original post or complaint is linked and exists as described, and the core facts match the source.
- Failure point
- Independent Contractor, Corporate Policy/Claims Process
- Company responded
- Yes
- Resolution
- Unresolved
A customer says the worker assigned to their order delivered someone else's laundry instead of their own, and never delivered their actual clothes. They say Poplin's support was unable to reach the worker to arrange a correction, and that email was the only support channel available, with no phone option. Poplin's public reply was a standard apology requesting more details.
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