Wrong Customer's Laundry Returned, Unresolved After Four Contact Attempts

A customer's own two bags of laundry were returned as expected, but they were also left with two bags belonging to someone else. Despite contacting Poplin four times, the mismatched bags had still not been retrieved as of the post. Commenters, mostly Laundry Pros since the post landed in the contractor-side subreddit, agreed the mix-up was almost certainly one contractor's error rather than a company-wide practice, but also agreed Poplin's follow-through on post-delivery mix-ups is slow and email-only.