TrustpilotVerifiedJuly 24, 2026
Whites Returned Yellowed, Other Items Burned and Torn; Claim Form Only Allowed One Item
- Damage
- Insufficient Coverage
- Verification
- Verified
- The original post or complaint is linked and exists as described, and the core facts match the source.
- Failure point
- Independent Contractor, Platform/App Technical, Corporate Policy/Claims Process
- Company responded
- Unknown
- Resolution
- Unresolved
A customer describes their whites coming back yellowed and dingy and other pieces burned and torn, on a $60 order that included insurance. They say the company's damage-report form only allowed one damaged item to be submitted per claim and wouldn't let them add the rest, and that support's only guidance was to keep resubmitting the form.
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