Weight Discrepancy Nearly Doubled Quoted Price; Promised Credit Never Applied

A customer was quoted a price for three medium loads and pre-authorized that amount, but after a roughly two-hour pickup delay, was later billed for nearly double the estimated weight with no way to independently verify the new figure. After an extended chat session, a support representative offered a $20 first-time-customer credit but said it couldn't be applied to that order, promising instead to refund the amount after the customer paid in full. The customer paid and followed up for the promised refund, but says no one responded after that.