SmartCustomerVerifiedApril 1, 2023
Two Weeks of Chat-Only Follow-Up With No Resolution on Missing Laundry
- Missing/Stolen Items
- Inadequate Investigation
- Verification
- Verified
- The original post or complaint is linked and exists as described, and the core facts match the source.
- Failure point
- Independent Contractor, Corporate Policy/Claims Process
- Company responded
- Unknown
- Resolution
- Unresolved
A customer says an order was picked up and never returned, and that two weeks of chat-only support produced no resolution, describing it as being given the runaround with no option to speak to anyone directly.
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