SmartCustomerVerifiedApril 8, 2023
Three Bags Lost When Worker's Car Opened on the Highway; Premium Coverage Offered No Replacement Value
- Missing/Stolen Items
- Insufficient Coverage
- Verification
- Verified
- The original post or complaint is linked and exists as described, and the core facts match the source.
- Failure point
- External/Uncontrollable, Corporate Policy/Claims Process
- Company responded
- Unknown
- Resolution
- Unresolved
A customer says the assigned worker lost three bags of laundry after her car's hatchback opened while driving on the highway; the bags were never recovered, and a police report was filed. The customer doesn't blame the worker for the accident itself, but says the company's Premium coverage tier only provided credit toward future orders, with no actual replacement value for the roughly $1,500 in lost items, which included children's clothing and everyday wear.
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