Stranger's Clothing Mixed In; Own Items Returned Ripped With Melted Zippers

A first-time customer says roughly 15 pieces of someone else's clothing, including women's undergarments, came back mixed in with his own laundry. He says his own sweat suits were returned neatly folded but ripped, with melted zippers, and believes the damage would have been noticed given how carefully the items were folded. He says contact with the assigned worker is cut off once an order is delivered, leaving him no way to follow up directly, and that customer service was dismissive when he raised the issue, offering no resolution. Poplin's public reply requested more information.