Roughly 12 Items Not Returned; Investigation Consisted of Asking the Worker

A customer says about a dozen items across multiple categories (pants, sweaters, socks, towels, a shirt) were never returned after an order, totaling an estimated $500+ in value and leaving her, by her account, with only a few complete outfits remaining. She says the company's response was limited to asking the assigned worker whether he had seen the missing items, who said no, with no further investigation described. Poplin's public reply was a standard apology requesting more information.