Reviewer Suspects Manipulated Reviews; Says Insurance Didn't Cover Damaged Items

A customer expresses suspicion that some of the platform's positive reviews may not be from genuine customers, though they acknowledge they can't confirm this. They say the terms shown at signup aren't consistently followed by whoever ends up handling an order, and that contractors face no accountability for issues. They also say the paid insurance option didn't function the way it was marketed, and that despite having receipts and photos as proof, they were left with no resolution beyond replacing the damaged clothing themselves while waiting to see if their claim would be approved.