Reviewer Cites SudShare's Own Terms of Service on Liability, Arbitration, and Waiver Language

A customer says 44 lbs of laundry was stolen by the assigned worker, who stopped responding to both him and SudShare. He says the company told him to file a police report and described itself as a marketplace not responsible for contractors' conduct, communicating only by email with no phone option. He cites language from SudShare's terms of service that he says disclaims responsibility for laundry outcomes and requires disputes to go through individual arbitration rather than court, and separately describes a release he was asked to sign to receive his $500 insurance payout that would have restricted him from publicly criticizing the company afterward. He notes the $500 insurance cap fell far short of the roughly $2,000 in clothing he says was lost.