PSA: Don't Use Poplin — First Order Returned Missing Roughly $400 in Clothes

On a first-time order, a customer sent 14 lbs of laundry and received back roughly 3 lbs, along with several items belonging to someone else. The Laundry Pro said the items had been mixed up with another job and promised to return the missing clothes, but the contract had already closed by the time the customer followed up, cutting off direct contact. Poplin support told the customer to wait, with no resolution reported as of the post. The thread drew many replies from other customers and contractors describing similar missing-item outcomes and a per-order 'trust and security' fee some found questionable.