Price Rose From $23 to Over $52 Mid-Order With No Resolution

A customer says a single bag of laundry, discounted to $23 after a promotional survey credit, was billed at $42 once completed, and then $52.08 after a $10 'holding fee' was added while the price dispute was still open. They describe two days of chat-only support (no phone option offered) that was repetitive and unresponsive, with the price discrepancy never resolved and the added fee never refunded. They also mention prior orders with dirty or missing items and say only a couple of the many assigned workers they'd had did consistently good work.