Overcharged Nearly Double, Then Missing Sheets and an Unwashed Comforter

A repeat customer says she was billed almost double her usual rate for only slightly more laundry than normal. When she disputed it, the company asked her to weigh the laundry herself and provide photo proof, despite her not owning a scale, and admitted they had no photographic evidence of their own, relying only on the assigned worker's reported weight. A request to speak with a supervisor for a partial refund was declined. She then discovered her bedsheets were missing and her comforter, which also carried an $8 oversized-item surcharge, hadn't been washed at all. Support initially offered a $10 account credit, then reversed course entirely, saying the worker maintained the comforter was washed and denying the sheets were missing, with no refund to her original payment method offered.