Over 10 Missing Items After First-Time Order

A first-time customer's washer broke, prompting them to try Poplin; more than ten items turned out missing on delivery, several of them irreplaceable keepsakes from a recent trip. They messaged their Laundry Pro and got no response, then filed a claim with Poplin, but worry the payout will be minimal since they'd only purchased the most basic coverage tier. Commenters on the thread, including another customer who says they lost two 30-lb bags entirely and one who separately received a stranger's clothing in the Los Angeles area, suggested the outcome is unlikely to be favorable even with paid insurance.