SmartCustomerVerifiedApril 25, 2023
New Blanket Missing; Return Weight Came in Under What Was Sent
- Missing/Stolen Items
- Inadequate Investigation
- Verification
- Verified
- The original post or complaint is linked and exists as described, and the core facts match the source.
- Failure point
- Independent Contractor, Corporate Policy/Claims Process
- Company responded
- Unknown
- Resolution
- Unresolved
A first-time customer says everything came back except a new, higher-value blanket, and that the order returned at a lower weight than what she'd verified before pickup. She describes support as chat-only with no phone or email option, and found it unresponsive to follow-up.
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