Order Missing After Contractor's Car Was Towed

Order picked up Aug 15, 2026 by contractor 'Timothy.' Delivery never occurred; Poplin disclosed two days later that Timothy's car (with the order inside) had been towed, leaving him without possession of the items. Six days and 30+ support contacts later, Poplin acknowledged that the order was likely stolen and they could not get into contact with contractor. Poplin offered $450 cash + $50 credit against a $1,575 itemized loss, contingent on a signed waiver that restricted any public reviews of the situation.