Mobile Business Owner's Linens Withheld for Days Over a Disputed Instruction

A mobile massage therapist says she was first approached by a company representative offering a promotional credit to try the service, and disclosed upfront that her laundry bags would include used disinfectant wipes from cleaning her treatment table. Her first order was completed without issue. On a second order with the same worker, her linens weren't returned by the promised time; the worker said he was withholding them because he'd previously asked her in writing not to include the wipes, a message she says she never received and that he couldn't produce. Over the following days, she says the worker sent further messages about the situation while continuing to hold her linens, which she found unsettling given he had her home address. She describes the in-app support line as non-functional and says a follow-up with the original company representative, including a request for reimbursement, went unanswered. She says the ongoing loss of usable linens affected her business over a holiday weekend.