Missing Order Items (Including Target-Brand Pieces) Not Flagged Internally, Extended Resolution Timeline

A Baltimore-based customer says items went missing from a Poplin order, and the $75 refund the company issued was applied as a service credit rather than compensation for the lost clothing itself. She describes nearly a month of back-and-forth, including finding one of the missing items later and informing Poplin, who she says showed no interest in the update. A follow-up video posted the next day explains that a specific portion of the order (Target-brand items) had never been internally flagged as missing in the first place, which she believes delayed the resolution, and says Poplin appeared close to a satisfactory outcome as of that update, pending one final confirmation.