TrustpilotVerifiedJune 15, 2026
Missing Items, Damaged/Shrunken Clothing, and an Unhelpful 'Trust & Safety' Fee
- Missing/Stolen Items
- Damage
- Billing/App Issues
- Insufficient Coverage
- Verification
- Verified
- The original post or complaint is linked and exists as described, and the core facts match the source.
- Failure point
- Independent Contractor, Corporate Policy/Claims Process
- Company responded
- Unknown
- Resolution
- Unresolved
A customer describes missing clothing from one order and damaged, shrunken clothing from another, plus being overcharged until she questioned the weight of her laundry. She describes the claims process as frustrating, with inconsistent decisions and reimbursement requirements she found unreasonable, and says the company's 'Trust & Safety' fee didn't provide any actual sense of security as a customer.
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