TrustpilotVerifiedNovember 11, 2025
Missing Bras and Underwear; Reimbursement Form Reportedly Wouldn't Open
- Missing/Stolen Items
- Insufficient Coverage
- Refund Denied
- Verification
- Verified
- The original post or complaint is linked and exists as described, and the core facts match the source.
- Failure point
- Independent Contractor, Platform/App Technical, Corporate Policy/Claims Process
- Company responded
- Yes
- Resolution
- Unresolved
A customer who'd previously left a positive review says a later pickup resulted in several missing items, including two bras and multiple pairs of underwear. One bra was eventually returned; the other was not, and she replaced it herself. She says she was unable to even open the reimbursement request form to start the process, leaving her out over $100 in bras and a comparable amount in underwear. Poplin's public reply was a standard apology requesting more information.
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