BBBVerifiedAugust 23, 2026
Marijuana odor on returned laundry, slow response
- Damaged/Contaminated Items
- Verification
- Verified
- The original post or complaint is linked and exists as described, and the core facts match the source.
- Failure point
- Independent Contractor, Corporate Policy/Claims Process
- Company responded
- Unknown
- Resolution
- Unresolved
A customer reports their Pro was over 90 minutes late to a pickup and that the returned laundry smelled strongly of marijuana smoke. They say it took Poplin more than 72 hours to respond, and the company's standard reply offered a re-clean only if the laundry hadn't been unpacked within that same 72-hour window.
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