Laundry Pro Retaliated With False 'Odor' Claim After Complaint; Order Canceled Without Notice

A customer says their assigned Laundry Pro pushed back the promised completion time on two orders without notice. When the customer opened a complaint about the delay, the Pro reported the laundry as having a 'dangerous odor,' and Poplin canceled the order without notifying the customer in-app or by email. The clothes were eventually dropped off in unfamiliar bags, some still damp. Poplin's resolution offer was $20 off a future order. A separate commenter on the same thread describes losing over $200 in clothing, including a sentimentally valuable item, with no investigation from the company.