Laundry Pro Ghosted for Two Days, Then Delivered Order at 2 AM

A Murfreesboro-area customer's Laundry Pro asked to deliver an order late; the customer said no, and the Pro said they'd still be delivering after 8pm that night. The customer followed up around 10pm with no response, then reported the issue to Poplin's support, which she describes as automated and repetitive rather than helpful. The order wasn't actually delivered until roughly two days later, at nearly 2 AM, confirmed by a home security camera timestamp shown in her video. She needed the clothes before leaving for a family cruise, and with the order still not delivered in time, she had to buy over $500 in new clothing for the whole family for the trip. Poplin did not reimburse her for the replacement clothing.