Laundry Mixed Up With Another Customer's; Couldn't File Police Report Without Contractor's Name

A customer says their laundry was picked up and returned the next day mixed in with someone else's order, with some of their own items missing. They contacted support and were repeatedly told the mix-up would be resolved and the other customer's laundry retrieved the same day, but say the issue dragged on for days with only automated Zendesk emails in response. They'd paid for the garment protection plan but found the company unresponsive to their claim, and note they couldn't file a police report since they were never given the assigned contractor's name.