Laundry Delivered 7 Hours Late With Wrong Items Included; Around $1,000 Still Missing After Three Days

A first-time customer, using a referral coupon, says her order was delivered around 3 a.m. instead of the promised 8 p.m. the night before, and that the return included some of her own throw blankets and towels along with a bag of a stranger's laundry the company was already aware of and hadn't yet retrieved. Her own and her son's clothing, bedding, and undergarments remained missing three days later with no updates from the company, which she says communicates only by email with no phone option. She estimates the missing items at around $1,000, timed poorly against an upcoming cross-country move.