JustUseAppVerifiedResolvedAugust 23, 2026
Kids' Clothes Returned Smelling of Marijuana; Refund Denied Per Terms
- Service Quality
- Refund Denied
- Verification
- Verified
- The original post or complaint is linked and exists as described, and the core facts match the source.
- Failure point
- Independent Contractor, Corporate Policy/Claims Process
- Company responded
- Unknown
- Resolution
- Resolved via chargeback
Customer's children's clothing was returned smelling of marijuana. Poplin offered a free rewash but warned the customer would be charged again if the person rewashing it determined it 'smelled fine.' Refund was denied per the garment protection program's credit-only terms; customer disputed the charge with their credit card company instead.
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