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JustUseAppAugust 23, 2026

Kids' Clothes Returned Smelling of Marijuana; Refund Denied Per Terms

  • Service Quality
  • Refund Denied

Customer's children's clothing was returned smelling of marijuana. Poplin offered a free rewash but warned the customer would be charged again if the person rewashing it determined it 'smelled fine.' Refund was denied per the garment protection program's credit-only terms; customer disputed the charge with their credit card company instead.

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