YelpVerifiedSeptember 7, 2025
Insurance Purchased but Only Credits Offered for Missing Items; Email-Only Support Responds Once Daily
- Missing/Stolen Items
- Insufficient Coverage
- Inadequate Investigation
- Verification
- Verified
- The original post or complaint is linked and exists as described, and the core facts match the source.
- Failure point
- Corporate Policy/Claims Process
- Company responded
- Unknown
- Resolution
- Unresolved
A customer says the company loses items and only offers account credits rather than reimbursement, even when insurance has been purchased. She describes support as email-only, with responses limited to about once per day.
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