Faux Fur Blankets Damaged Twice; Reimbursement Required Repurchasing First

A customer says faux fur blankets were damaged during cleaning on two separate occasions, with the company acknowledging fault both times. She describes the claims process as requiring her to either repurchase the damaged items herself and wait for reimbursement, or accept account credit instead; a PayPal reimbursement option was also offered, but again only after she'd already repurchased the items. She argues that shifting the upfront cost onto the customer, even after the company accepts responsibility, isn't a reasonable way to resolve a damage claim.