False Bed Bug/Lice Claim Used to Justify Withholding a 200+ Lb Order

A customer describes her Laundry Pro arriving over an hour late for a large pickup (over 200 lbs), in a visibly dirty car, and behaving rudely and impatiently. Hours later, she says she received 18 separate emails from the Pro claiming the laundry had bed bugs and lice and that it had been taken to a laundromat instead. The customer disputes the claim, citing a home pest inspection the week before with no findings and no history of pests, and says her laundry is still being withheld as a result.