Escalating Problems Across Three Orders: Lost Items, a Disputed Same-Day Charge, and More Missing Items

A customer describes a first order in which about half her clothes went missing, for which she received a $200 credit; a second order in which a towel came back discolored, from the reduced set she had left after the earlier loss; and a third order in which she was charged double, which she attributes to being billed for a same-day service she says she never requested. She was offered a $10 credit after that overcharge, and says additional items went missing from that same third order as well. She describes being unable to reach a manager directly, receiving a written response only after the fact.