BBBVerifiedAugust 23, 2026
Entire load allegedly stolen after mixed-up order
- Lost/Stolen Items
- Verification
- Verified
- The original post or complaint is linked and exists as described, and the core facts match the source.
- Failure point
- Independent Contractor, Corporate Policy/Claims Process
- Company responded
- Unknown
- Resolution
- Unresolved
A customer says their Laundry Pro first mixed their order up with someone else's, then, after the mix-up was supposedly sorted out by phone, never delivered the bag at all. The customer states they are certain the Pro kept the load and that Poplin declined to compensate them, only offering an account credit that reportedly was never applied.
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