TrustpilotPartially VerifiedJanuary 11, 2026
Dye Transfer on Insured Order; Reviewer Says Company Repeatedly Lost Her Claim Materials
- Damage
- Refund Denied
- Inadequate Investigation
- Verification
- Partially Verified
- The source exists and is linked, but at least one claim in the story is not independently confirmable.
- Failure point
- Independent Contractor, Corporate Policy/Claims Process
- Company responded
- Yes
- Resolution
- Unresolved
A customer who paid for premium service plus insurance says several white and cream items came back with navy dye transfer, and describes a month-long reimbursement process in which she says the company repeatedly lost submitted forms, photos, and item links she'd provided, which she characterizes as a stalling tactic. Poplin's public reply was a standard apology requesting additional information.
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