Dispute Between Two Assigned Workers Reportedly Led to Laundry Being Thrown Into the Street
- Damage
- Service Quality
- Inadequate Investigation
- Verification
- Partially Verified
- The source exists and is linked, but at least one claim in the story is not independently confirmable.
- Failure point
- Independent Contractor, Corporate Policy/Claims Process
- Company responded
- Unknown
- Resolution
- Resolved (refund plus $20 credit; customer disputes adequacy)
A customer says the two workers assigned to their order had a personal conflict, during which one of them reportedly threw the laundry bags into the street while upset. The other worker retrieved the bags and brought them to her own home, telling the customer she couldn't return them because she didn't drive. The laundry was eventually delivered, days later, by the worker involved in the earlier incident, and arrived wet, disorganized, and in torn bags. The company issued a refund for the service plus a $20 credit, which the customer felt was inadequate given the condition of the returned items and the unusual circumstances.
Had a similar experience? Submit your story or read what to do next. Think something here is inaccurate? Request a correction.