SmartCustomerVerifiedApril 18, 2023
Designer Clothing Returned With Motor Oil and Dirt Despite Protection Plan
- Damage
- Insufficient Coverage
- Inadequate Investigation
- Verification
- Verified
- The original post or complaint is linked and exists as described, and the core facts match the source.
- Failure point
- Independent Contractor
- Company responded
- Unknown
- Resolution
- Unresolved
A customer who had purchased a garment protection plan says designer clothing came back stained with motor oil and dirt, and heavily wrinkled. Photos were included with the original review as documentation. The customer describes customer service as unresponsive to follow-up attempts.
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