Delivered and Charged for Another Customer's Laundry

A repeat customer with some prior minor issues (folding quality, late delivery) says her most recent order arrived mixed with a stranger's laundry, amounting to more than a third of the total weight, and that she was charged for it. She says the mixed-in items included a stranger's underwear, and that the company offered a future-use credit plus a partial credit for the overcharge rather than a refund, citing a no-refund policy. Poplin's public reply apologized for the mix-up and said it was reviewing its processes to prevent a repeat.