Customer told clothing theft isn't Poplin's responsibility under waiver

A customer describes 39 lbs of laundry allegedly stolen by their assigned Pro, who then stopped responding to both the customer and Poplin. The customer states Poplin told them to file a police report but declined responsibility, describing itself as a marketplace that doesn't employ the Pros. The customer also states that account signup requires agreeing to a lengthy waiver they believe limits customers' ability to pursue the company for a claim like this.