Contractor Went Unresponsive; Customer Filed Police Report After Poplin Offered Only Credits

A Santa Barbara-area customer used Poplin because a broken arm kept her from doing her own laundry, and says her order included name-brand clothing. After days of contacting the company, Poplin's response was that the assigned contractor simply wasn't responding to them either. With Poplin declining to offer compensation or a cash refund and only proposing account credits, the customer filed a police report over the missing order.