BBBVerifiedAugust 23, 2026
Contract Pro lost entire order; company declined phone contact
- Lost/Stolen Items
- Verification
- Verified
- The original post or complaint is linked and exists as described, and the core facts match the source.
- Failure point
- Independent Contractor, Corporate Policy/Claims Process
- Company responded
- Unknown
- Resolution
- Unresolved
A first-time customer says the contractor assigned to their order lost the laundry entirely. They describe two weeks of email-only back-and-forth, with the company declining their repeated requests to speak by phone.
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