Clothing Returned With Deliberate Cuts; No-Refund Policy Cited Even for Intentional Damage
- Damage
- Refund Denied
- Inadequate Investigation
- Verification
- Partially Verified
- The source exists and is linked, but at least one claim in the story is not independently confirmable.
- Failure point
- Independent Contractor, Corporate Policy/Claims Process
- Company responded
- Yes
- Resolution
- Unresolved
A customer says several garments were returned with what appeared to be deliberate scissor cuts, including the cuffs of sweatpants, the underarms of a shirt, and holes in the private area of a pair of pajama pants. Customer service declined to issue a refund, citing a no-refund policy that the customer says applied even to this circumstance. She describes the experience as unsettling given a stranger had handled her laundry unsupervised. Poplin's public reply said this didn't reflect the standard they aim for, described their Pro vetting process (identity verification and background checks), and requested more details to investigate.
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