Charged in Full for an Order Poplin Acknowledged Was Never Actually Washed

A customer says Poplin representatives acknowledged that their laundry order was never actually washed and that items were damaged in the process, citing permanent-marker marks, bleach spotting, and pet hair still present, with no sign the load had ever been dried. Despite this acknowledgment, the customer says they were still charged the full order amount plus a nearly $40 tip. They'd purchased the highest available insurance tier, but Poplin offered only account credit rather than a refund or direct compensation. The customer disputed the charge through their bank, which the review says agreed to reverse it.