BBBVerifiedOctober 28, 2023
Blanket and Multiple Towels Missing; Declined $200 App-Credit-Only Coverage
- Missing/Stolen Items
- Insufficient Coverage
- Verification
- Verified
- The original post or complaint is linked and exists as described, and the core facts match the source.
- Failure point
- Independent Contractor, Corporate Policy/Claims Process
- Company responded
- Unknown
- Resolution
- Unresolved
Customer missing a queen-size blanket and several towels after delivery, reported within an hour. Company's stated coverage was up to $200 per order, distributed only as account credit; customer declined since she did not intend to use the service again.
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