Billed for 40 Lbs on a 25-Lb Order; Alleges Negative Reviews Are Suppressed

A customer says he weighed his own laundry at 25 lbs but was billed for 40. He alleges, based on his own observation, that the company's highly-rated review pages favor older positive reviews while suppressing recent negative ones, and that a similar pattern exists in its app store listings. He also describes Trustpilot requesting more information from him as a tactic to get an unresponded review auto-removed. Drawing on other reviews he says he's read, he describes a broader pattern of unreimbursed missing or damaged items, an aggravating claims process that causes people to give up, and credits issued instead of cash refunds. Poplin's public reply asked him for more information.