BBBVerifiedAugust 23, 2026
$500+ Missing After Repeat Laundry Pro; Company Claims Items Were Returned
- Missing/Stolen Items
- Inadequate Investigation
- Verification
- Verified
- The original post or complaint is linked and exists as described, and the core facts match the source.
- Failure point
- Independent Contractor, Corporate Policy/Claims Process
- Company responded
- Unknown
- Resolution
- Unresolved
Customer used the same Laundry Pro twice and found expensive items missing, including a pair of shorts no longer sold in that color. Poplin's 'investigation' consisted of asking what was missing, then reporting back that the Laundry Pro claimed everything had been returned. Offered $10 credit.
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