25 hangers not returned; later order held over a false payment failure claim

A customer describes two separate issues on their account: hangers that were never returned after a wash-and-hang order (resulting in an $18 credit after a 3-day 'investigation'), and a later order where Poplin claimed their payment hadn't gone through — despite the customer's card statement showing it was charged immediately — resulting in the laundry being withheld for several days.