15 Items Returned Slashed; Told to Purchase Replacements Before Any Approval

A customer with six completed orders says their laundry came back with roughly 15 items slashed through the fabric, including sweatshirts, sweatpants, and towels. They say they had to submit photos along with descriptions and prices for every item three separate times, and were then told they would need to purchase replacement items themselves before Poplin would determine what could be approved for reimbursement, with no guarantee offered either way. They add that even the cost of the laundry service itself was never refunded, and that some of the damaged items were new or one-of-a-kind.